Shopping

Retail pricing is what is offered on our e-commerce storefront. However, discount pricing levels are offered for qualified wholesale distributors,  and interior designers. Discounts are also available for large volume orders. 

Business Qualification Criteria
To qualify for Stocking Dealer pricing (SD) , businesses should have a storefront (either e-commerce or actual brick and mortar location), corresponding business cards, AND a reseller Tax ID.  In addition, Stocking Dealers must have a minimum opening order requirement of $500 for accessories OR $2500 for a mixed product order that includes furniture. 

Designer (DSR) pricing levels are offered to qualified interior decorators and designers who may sell our products as part a professional services contract.  Designers are not required to have a storefront but must have a resale permit, Tax ID, and corresponding business cards. There are no minimum order requirements for Designer pricing. 

Stocking Dealer Pricing and Tax ID

To qualify as a stocking dealer, please complete the following form to apply: Business Qualification Form

Designer Pricing and Tax ID

To qualify as a Designer, please complete the following form to apply: Business Qualification Form

Questions and Inquiries?
If you have any questions regarding your business qualification, please contact us at our Los Angeles HQ at  +1.310.507.9199 or send us an email at sales@lilysliving.com. 

 

Shipping

When you place an order, we will estimate shipping and delivery dates for you, based on the availability of your purchases and your chosen shipping options. Residential locations OR commercial locations without a loading dock will incur additional surcharges.


Shipping Charges
You may receive an additional bill or refund for the actual shipping costs incurred.  All shipping estimates on the website are not official and are only a reference to the continental 48 US states. Additional surcharges will be incurred for Alaska, Hawaii and any destination outside the United States. 

Shipping Freight Cap (Continental US Only)
Any order placed with Lily's Living that exceeds $1200 will incur a flat 15% charge for shipping to commercial destinations within the continental US only. Any order containing furniture will incur an additional 3% shipping/handling fee. NOTE: Residential destinations do not qualify for this shipping service.

Small Packages and Quick Ship Items
Small packages are shipped via FedEx or UPS and are processed by Lily's Living within 3-5 business days after payment. Products that qualify for Quick Ship include: Accessories, Buddhas, Calligraphy Brushes, Ceramics, Stone, and Terra Cotta. Expedited or Express shipping is available if needed. 

Special Services

Please consult Lily's Living Sales Department if you require any type of special shipping services such as: container shipping, crate or palette services (commercial delivery only) or White Glove (VIP) service delivery.

 

SERVICE

Service is what defines our business in the eyes of our customers. We pride ourselves on bringing exquisite Asian influenced furnishings into your home or business. We also strive to exceed your expectations with every order.   

Payment Methods
Lily's Living accepts all major credit cards as well as wire transfer and check. 

Customized Merchandise
Lily's Living can accommodate specialized or customized furniture based on your specific requirements. We can also add specific branding if needed. However, special orders of customized merchandise have specific restrictions and limitations. If you would like a custom designed furnishing or accessory, please contact our Sales Department at +1.310.507.9199 to discuss your particular needs. 

Special Product Notes

Lily's Living prides itself on the products and accessories it sells. however, natural materials such as stone, wood, and metal are used. These materials will have slight variances in finishes, luster, texture, color, and size. These variances are natural and may change over time due to environmental conditions, temperature changes, humidity levels, and/or exposure to sunlight. Lily's Living is not responsible for the natural changes that will occur under these or other conditions not specified herein. 

Certain furniture employs the use of floating panels. All items are hand made and panels are put in place to prevent cracking. Due to the items being made of solid wood, the panels can shrink leaving slight separation in the finish. We do not accept claims on this issue. If you wish to have this resolved we can provide a complimentary touch up kit in order to cover this up.

Wood Product/Claim Period Limitation: Some of our products use lumber that is kiln dried and cured. In some cases, environmental cracks may occur within 1 - 6 months upon arrival. Cracks can occur due to temperature changes, humidity levels, and the specific climate the item has been delivered to. Solid wood furniture should be kept in a climate controlled environment in order to minimize potential cracking.

Cleaning Notes - Customers are suggested to use a water dampened cloth on all items including metal. You are strongly recommended to not use any type of cleaning chemicals or solvents on our products as this will most likely irreparably damage the finish.

 

 

SATISFACTION

Lily's Living puts customer satisfaction as priority one, If there is an issue with your order, please contact us as soon as possible, 

Shipping Damages And Claims
Lilys Living, Inc.  is not responsible for freight damages. All items are well inspected by our staff. If visible damage is noticed upon arrival, please note it on the Bill of Lading or refuse the shipment. Freight insurance and supplemental claim is the responsibility of the carrier and consignee. However, Lily's Living will provide assistance if such incident unfortunately occurs.

In the event your shipment is damaged upon arrival, you should report this (Damage On Arrival) to Lily's Living in an email or phone call within 3 days of the event to assist in the claims process. Please take pictures to ensure the claim is processed quickly. All claims should be filed with the carrier.

Quality and Limited Warranty
Lilys Living, Inc.  warrants that its products are free from defects due to workmanship for 90 days. Should our products suffer a defect due to workmanship, please contact claims@lilysliving.com for information on how to file a warranty claim. The limited warranty extends 90 days from the date of original receipt. In the event, that you feel you have a quality issue with out products, please contact our Sales department for assistance.  

Quality Claims Limitations

All quality claims should be filed with Lily's Living within 90 days from the time of original receipt. 

Returns Authorization
All sales are final. No returns are accepted without our prior authorization. All returns are subject to a 25% restocking fee. Shipping and freight charges are not refundable under any circumstances. Buyer is responsible for all return shipping costs. Unauthorized returns will be refused by Lily's Living. Custom made merchandise can not be returned.

Replacement Policy
Replacement merchandise is only allowed under specific circumstances and must be pre-approved by Lily's Living. If a replacement is authorized, the original merchandise must be shipped back and received by Lily's Living before any replacement is shipped. Any damage to the returned merchandise is subject to a prorated value of the original purchase, which will be determined by Lily's Living.  Buyer is responsible for all return shipping costs.