Shipping + Returns
Lilys Living Inc. is a wholesale to the trade only business. All sales are final. No return is accepted without our approval. Your order can be canceled with full refund if it has not left our warehouse. We put your satisfaction at first, in some cases, return will be approved with 25% restocking fee. Freight charge is absolutely not refundable under any circumstances. Buyer is responsible to the return shipping cost. Please do not send the item back without written authorization. Custom made merchandise can not be returned.
Damages & Claims
If you received wrong or defective item, exchange or refund will be issued at no cost to you. Please beware, that all items are hand made, minor variation in color, size, glaze etc. is expected and is not considered manufacturing defective. Lilys Living, Inc. is not responsible for freight damages. All items are well inspected by our staff. If visible damage is noticed, please note it on the Bill of Lading or refuse the shipment. Freight insurance and claim is between the carrier and consignee. However, we will be assistance if such incident unfortunately occurs. Damage On Arrival must be reported to us via Email or Fax within 3 days of delivery, pictures and other information may be needed. If you received the product and don't like it, it is not a defect. You may ship it back at your cost for the refund of the merchandise, please obtain a return authorization from us.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and choose the shipping options for you. Residential or commercial location without loading dock will incurr addtional surcharge. Per your request, white glove service maybe available depends on your location. Small packages are shipped via FedEx or UPS. Palletized and blanket wrapped shipment will be only available to commercial address with loading dock. Container shipping will be discussed order by order. You may receive additional bill or refund for the difference of actual shipping cost and website shipping estimate. All shipping estimate on the website is not official and only a reference to the continental states of United States.